How it works

Book, prepare, receive, reset

Booking requests are never treated as confirmed until MassageTHB sends a written confirmation. Here is the full sequence.

Prepared, private and unhurried, from arrival through to the calm close.

1. Send a request

Use the booking form to tell us your preferred session, date, time, Nairobi area and preferences. A request is not yet an appointment.

We confirm the date, arrival window, session duration, agreed location, total price, payment terms, preparation notes and cancellation terms.

A private room, space for the table, a comfortable temperature, low lighting and no interruptions. We send a short checklist with your confirmation.

The practitioner arrives within the agreed window, sets up, and confirms pressure, focus areas and boundaries before beginning.

A personalised Swedish massage with draping throughout and comfort checks along the way. You may adjust or pause at any point.

A quiet closing routine, hydration guidance, and a follow-up message. Your preferences are recorded for next time in your client portal.

Booking rules

The final start time depends on session duration, travel time and the appointment schedule for that day.
We reserve the right to decline a location that is unsuitable or unsafe for professional service delivery.
Tell us about lateness as early as possible; a shortened session may be the only option when a later appointment follows.
Sunday is a rest day. It keeps the standard of every other appointment high.